Refund policy
Returns & Refunds
Everything we sell is made by hand, to order. We want you to love what arrives, and we'd rather fix a problem than argue about one. Here is exactly where we stand.
If it arrives damaged or isn't what you ordered
Write to us at hello@everkept.co within 7 days of delivery with your order number and a photograph of the item. We will replace it or refund you in full, including any shipping you paid. You will not be asked to pay return postage in this case.
If you've changed your mind
You may return an unused item in its original packaging within 7 days of delivery. Email us first so we can share the return address. Return postage is yours to cover, and we refund the item price once it reaches us in resaleable condition.
What we can't take back
- Personalised or custom-made pieces — anything made to your specific colours, initials or request. These are made only for you and cannot be resold.
- Items that have been used, washed or altered.
- Items returned without contacting us first.
About handmade variation
Every piece is crocheted individually. Small differences in stitch tension, flower shape or exact shade are normal and are not defects — they are the evidence that a person made it rather than a machine. Your item will match its photographs closely, but it will not be a pixel-perfect copy. Screens also render colour differently, so slight shade variation is expected.
How refunds are paid
Approved refunds are returned to your original payment method within 5–7 business days of us receiving and inspecting the item. Depending on your bank, it may take a few days more to appear on your statement.
Cancelling an order
Because we begin making your piece soon after you order, please email us within 24 hours if you'd like to cancel. After that, work has usually started and we can no longer cancel.
Talk to us
We are a small family business and we read every message ourselves. If something has gone wrong, email hello@everkept.co and we will make it right.