If your question isn't here, email hello@everkept.co. One of us will reply — usually within a day.
Ordering & delivery
How long until it arrives?
Usually 7 to 12 business days in total. That's 3–5 days for us to make your piece (up to 7 for bouquets), then 3–7 days with the courier. Nothing is pre-made — we start yours after you order.
I need it by a specific date. Can you do that?
Often, yes. Email us before you order with the date and we'll tell you honestly whether it's possible. We'd rather turn down an order than miss a birthday.
Do you ship outside India?
Not yet. Tell us where you are at hello@everkept.co — it genuinely influences where we open next.
What does shipping cost?
Free on orders over ₹799. Below that, a flat rate shown at checkout before you pay.
The products
Will it look exactly like the photos?
Very close, but not pixel-identical — and that's deliberate. Each piece is crocheted by hand, so stitch tension and flower shape vary a little. Colours can also look different from screen to screen.
What yarn do you use?
It varies by piece, and the exact material is listed on every product page. We choose soft, durable yarn that holds its shape and doesn't shed.
Will the flowers fade?
Kept out of direct sunlight, they hold their colour for years. Direct sun will fade any dyed yarn eventually — a windowsill in full afternoon light is the one place we'd avoid.
Are they safe for children?
Our hair pieces contain small parts and metal clips, so we don't recommend them for children under three.
Gifting
Can you send it straight to the person I'm gifting?
Yes. Enter their address as the shipping address at checkout. We never include an invoice or price in the parcel.
Can you include a message?
Yes — there's a gift message box on every product page, and we write it by hand onto an Everkept card.
Does it arrive gift-wrapped?
Everything arrives wrapped and finished by hand, ready to give. There's no extra charge and nothing to re-wrap.
Custom orders
Can I choose my own colours?
Usually. Email us with what you have in mind. Custom pieces take longer and can't be returned, so we'll confirm everything with you in writing first.
Do you take bulk or wedding orders?
We do, within reason — we're two people, so there's a limit to what we can make in a month. Write to us early and we'll be straight with you about what's possible.
Returns
What if something arrives damaged?
Email us within 7 days with a photo. We replace or refund in full, and you won't pay return postage. See our refund policy for the detail.
Can I return something I simply didn't like?
Yes, unused and in its original packaging, within 7 days. Return postage is yours. Custom and personalised pieces are the exception — those we can't take back.